At Emirates Home Care, we understand that plans can change. We have established the following cancellation policy to ensure fairness for both our clients and our healthcare professionals.
We require a minimum of 48 hours advance notice for all cancellations to receive a full refund. This allows us to reassign our healthcare professionals and offer the time slot to other patients in need.
Full refund. Cancellations made 48 hours or more before your scheduled appointment will receive a complete refund of any prepaid amount.
50% refund. Cancellations made between 24 and 48 hours before the scheduled appointment are eligible for a 50% refund. A 50% cancellation fee will be deducted.
No refund. Cancellations made less than 24 hours before the scheduled appointment are not eligible for a refund, as our healthcare professional will have already been allocated.
No refund. If you are not available at the scheduled time and location without prior notice, the full service fee will be charged.
To cancel your appointment, please contact us through one of the following methods:
Please have your appointment reference number ready when you contact us to cancel.
If you are eligible for a refund, please note the following:
If you need to reschedule your appointment rather than cancel, please contact us as early as possible. Rescheduling requests made with at least 48 hours notice will be accommodated at no additional charge, subject to availability. Rescheduling requests made with less than 48 hours notice may incur a rescheduling fee.
We understand that exceptional circumstances can arise. In cases of medical emergencies or other unforeseen events, please contact us as soon as possible. We will review each situation on a case-by-case basis and may waive the cancellation fee at our discretion.